My workouts aren’t streaming on my computer or smart device. What can I do?

My workouts aren’t streaming on my computer or smart device. What can I do?

1. You may have to check your router and/or modem for any connection issues. All of our videos stream in average quality, so you will need a good to strong connection speed in order to see the videos uninterrupted. Another option is to try hard wiring using an Ethernet cable.

 

2. Be sure your iPad, iPhone or Android device is running the most up to date IOS or Android software.

 

3. If using the Facebook app on your iPad, iPhone or Android device be sure the app is up-to-date and does not require any updates.

 

4. If using a desktop computer be sure your browser is up-to-date and does not require any updates. We recommend using Chrome.



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