FAQ

Updates, Community & More

  • Not hearing back from us? Add us to your address book to avoid our emails going into spam.

    Don’t miss out on the email responses from our  team because the email went to your spam folder.

     

    Go add info@resetbreathefit.com to your safe senders list right now (and take it out of the “promotions” tab in Gmail if it happens to find its way in there).

     

    Here’s instructions for each email client if you’re unsure how to do this.

     

    If you can’t find our emails in Promotions or Spam, then email and we’ll figure out what’s going on and get you back on track.

  • I’d like to sign up for Reset updates via email.

    Awesome, we’re happy to hear that. Click here to sign up. And don’t worry, you won’t receive that many emails.

  • I’d like to unsubscribe from Reset updates via email.

    We’re sad to see you go but we respect your decision. On an email you from us there will be an unsubscribe from this list option in the footer of the email.

Account and Billing

  • I’m a reset member, how do I access my account?

    Once your order is processed you will receive a new account email that will contain a username and password. Go to the account page to sign-in to your account. From here you can change your password to something a little easier to remember by going to the account details tab and scrolling down to the password change area.

  • How do I update my credit card on file?

    To update your credit card information for an active subscription go to your account and click the Subscriptions tab. If you have multiple subscriptions be sure to click the view button beside the subscription with a status of active. From here, click the Change Payment button and update your payment info on the page that follows. Be sure to click the Change Payment Button at the bottom of the screen so the changes are saved in our system. If you’d like to manage your default credit card or remove an expired credit card go to the Payment Methods tab.

     

    Again, after making your updates, be sure to save your changes to ensure your modified billing information has been retained by our system.

  • How do I cancel my Reset subscription?

    To cancel your subscription login to your account and access the Subscription tab. From there you’ll see a cancel button. Click that and your subscription will be cancelled. If you’d like to join in a few months time or earlier just login via your account, go to the Subscription tab and click resubscribe. From there you’ll be directed to the checkout page where you’ll just complete the fields so all of your information is up-to-date. Even though you may cancel your subscription you are always able to access your account using your username/email and password.

  • How do I reactivate my subscription?

    If you have cancelled your subscription and would like to resubscribe simply login via your account, go to the Subscription tab and click resubscribe. From there you’ll be directed to the checkout page where you’ll just complete the fields so all of your information is up-to-date. Even though you may cancel your subscription you are always able to access your account using your username/email and password.

  • What does auto-renewal mean?

    Auto-renewal subscriptions take the work out of having to re-sign up every single month. Once you sign up for the monthly membership you don’t have to do anything else moving forward, unless of course you need to cancel or suspend your subscription.

     

    All monthly memberships include a free 7-day trial. Your credit card will be charged $50/month after your free trial.

  • How can I reset my password if I’ve forgotten it?

    It happens to the best of us.

     

    Go to the account page and click on the link Lost your password? link beside the log in button. This will prompt you to enter in your email address or username. Within a few minutes, you should receive an email containing a link to create your new password.

  • I know my password but want to make it something easier to remember.

    Your new account was assigned a unique password which you would have received in your new account email which also displays your username. If you'd like to change your password to something easier to remember go to your account and click on the account details tab. From here you can change your password to something a little easier to remember by scrolling down to the password change area.

  • What is your refund policy?

    Reset Breathe Fitness offers a free trial to all users to try out our workouts. If at anytime you’re not satisfied within the trial period, you can cancel your account before your trial ends and you will not be charged.

     

    Unless your account is cancelled, you will begin to be billed automatically. Once we begin to bill you, cancellations take effect starting at the end of your current billing period, meaning there are no partial month refunds or credits.

     

    In general, once an account is past the free trial or billing period, the user is responsible for all subscription fees.

     

    To cancel subscription within the trial period go to your account and click the Subscription tab. From here click or access your active subscription and click the cancel button.

  • I’m seeing charges from Reset Breathe that I did not authorize.

    If you suspect someone is paying for a Reset Breathe account with your payment information without your consent, or if you do not recognize charges coming from Reset Breathe, please contact us immediately. We take fraud, identity theft and other unauthorized access very seriously. We can immediately cancel the account so that no further charges are billed to your card.

    If you are seeing charges on a new card that you haven’t added to your Reset Breathe account, your financial institution has automatically updated this information as a courtesy. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution.

  • Am I able to pause my subscription due to a medical reason?

    Any membership can be postponed or carried forward to another month if a medical reason (long term sickness, injury, pregnancy, etc) comes to our attention. Please message us directly if this applies to you. Memberships can be cancelled anytime.

    To cancel your subscription login to your account access the Subscription tab. From there you’ll see a cancel button. Click that and your subscription will be cancelled. If you’d like to join in a few months time or earlier just login via your account, go to the Subscription tab and click resubscribe. From there you’ll be directed to the checkout page where you’ll just complete the fields so all of your information is up-to-date. Even though you may cancel your subscription you are always able to access your account using your username/email and password.

Reset Programs

  • Do I need Facebook?

    Currently you do need Facebook to access the workouts however if you don’t have an account you can do two things.

     

    1. Ask to borrow the account of a family member strictly for accessing the workouts, just make sure to specify who’s account and email to send access to the private group during registration.

     

    2. Make up a Facebook account solely for this group. Some even choose to use a different name. Again, please specify during registration the name you will use.

  • How do I access the workouts?

    Once your registration has been successfully completed, you'll be added to a private Facebook group where all the workouts will be posted.



    The workouts can be done LIVE at 5:30 am AST Monday to Friday or anytime your schedule suits. Reset team members are encouraged to comment or post a picture once having completed the workout for both accountability to the program and to help motivate others.



    When a workout is posted, it will remain online for the remainder of your membership.

  • How long will I have access to the workouts?
    The workouts are posted at 5:30 am AST Monday-Friday. The workouts will remain accessible to you for the full length of your membership so members can access them anytime.
  • What if I don't want to do the workouts live?
    The workouts are available after 6:00 am AST each day if you choose not to do them live. They can be done any day, anytime throughout the length of your membership.
  • How many times can I do each workout?
    As many times as you'd like. There are no limits on how many times a workout can be viewed.
  • I have not worked out in a long time, is this program too hard for me?
    There will always be several modifications for each exercise given so team members can pick the level of intensity they want to work at. The goal is for each member to focus on their own progression and stay positive. This is program is about creating healthy habits that last throughout our lifetimes with the end goal being that we are all a little happier and healthier.
  • What is HIIT training?

    HITT stands for high intensity interval training where you combine intervals of higher intensity exercises with low to moderate intensity exercises or rest. The advantages of HITT training are that clients can maximize their calorie burn in shorter amounts of time. Research has shown that a 15 minute HITT workout can burn equal calories of an hour of jogging. Although the name is a bit intimidating, HITT training exercises can be modified to suit all levels.

  • What is STOTT pilates and functional movement?

    Tracey is a trained STOTT pilates and reformer instructor with over ten years of experience teaching pilates. The STOTT method of pilates focuses on strengthening the spine in its neutral alignment and rebalancing the muscles around the joints. Functional movement exercises are movements based on real world situational biomechanics (ex: getting down on the floor and back up again).

  • Do I need any equipment for this workout?
    A mat and sneakers are the only equipment you need for these workouts. Toning balls or light weights can be used for pilates or bonus weight workouts but are not required.
  • If I wanted to purchase a new mat, what do you recommend?

    Looking to upgrade your mat? We love the Stott Deluxe Pilates mat. Click here to learn more and/or purchase.

  • I’d love to get Toning Balls. Where can I purchase?

    Awesome – we recommend the Stott Pilates Toning 2lb Balls. They also come in 1lb and 3 lb options. Click here to learn more and/or purchase.

Troubleshooting

  • My workouts aren’t streaming on my computer or smart device. What can I do?

    1. You may have to check your router and/or modem for any connection issues. All of our videos stream in average quality, so you will need a good to strong connection speed in order to see the videos uninterrupted. Another option is to try hard wiring using an Ethernet cable.

     

    2. Be sure your iPad, iPhone or Android device is running the most up to date IOS or Android software.

     

    3. If using the Facebook app on your iPad, iPhone or Android device be sure the app is up-to-date and does not require any updates.

     

    4. If using a desktop computer be sure your browser is up-to-date and does not require any updates. We recommend using Chrome.

Need Support?

  • I'm having an issue that isn't listed above.
    Our support team can be reached via email at info@resetbreathefit.com - you can also check for updates and announcements on Facebook.
  • New FAQ : Question
    New FAQ : Answer

Use promo code RESETBREATHE10 for $10 OFF